AGB

A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity.

By submitting an online order, the customer (consumer) agrees to these General Terms and Conditions and is bound by them.

2. CONTRACTUAL PARTNER
The purchase contract is concluded with:

Printageddon e.U.
Schottenfeldgasse 42-44
1070 Vienna
Austria

You can reach our customer service for questions, complaints and objections at any time by e-mail at printageddon@gmail.com.

3. SUBJECT MATTER OF THE CONTRACT
All information in our advertisements, price lists, advertising material and Internet pages is always subject to change. We expressly reserve the right to make changes to the information contained therein at any time.

The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order. Errors excepted.

By clicking on the "Buy" button in the last step of the ordering process, you place a binding order for the goods contained in the shopping cart. The purchase contract is concluded when we confirm your order by sending an order confirmation by e-mail immediately after receiving your order, accept the goods within a period of 30 days by sending the goods or by sending a written order confirmation. The date of dispatch is decisive.

Silence on the part of the retailer shall not be deemed as consent or acceptance of the order.

In order to receive the order confirmation reliably, please set our email address printageddon@gmail.com on your mail server and / or your email program as a "safe sender". This can prevent our email from being inadvertently sorted out by a spam filter.

The retailer expressly points out that he reserves the right to accept and fulfill the order, in particular in accordance with available delivery and production possibilities.

Furthermore, the retailer reserves the right to refuse orders from consumers or not to fulfill them even if invoices from previous orders have not yet been paid. This shall not give rise to any claims on the part of the consumer.

Technical and design deviations from information or illustrations in the online store, brochures, catalogs, written documents, as well as material, design and model changes are reserved as long as they are reasonable for the consumer (technical developments, product improvements, all product changes on the part of the manufacturer). No rights or claims of any kind or scope can be derived from this against the retailer.

Requirements or specifications of the consumer regarding the subject matter of the contract or the services / additional services / deliveries to be provided by the dealer require the express written confirmation of the dealer.

Subsequent changes can only be made in exceptional cases and only against appropriate reimbursement of costs. The consumer has no legal claim to this.

The choice of shipping method and shipping route is at the discretion of the retailer. The goods are packaged in the usual commercial manner. Any additional packaging shall be borne by the consumer. The consumer must arrange for the disposal of the packaging in accordance with the law at his own expense.

Express, forwarding and air freight surcharges shall be invoiced separately. Transport insurance shall only be taken out on behalf of and for the account of the consumer.

4. DELIVERY DATES AND DEADLINES
The goods shall be shipped to the address specified by the customer. Any agreement on binding delivery dates or delivery periods between the retailer and the consumer must be made in writing.

All agreed delivery periods or delivery periods derived from delivery dates shall not commence before all necessary documents, information, advance payments or other services required for the fulfillment of the order have been received, receipt has been confirmed or the order has been processed.

As soon as the goods have left the factory/warehouse on time, the delivery date shall be deemed to have been met. If the consumer collects the goods himself, the delivery date shall be deemed to have been met as soon as the goods are ready for dispatch and the consumer has been informed of this in good time.

Events of force majeure, operational disruptions or other occurrences beyond the trader's control, in particular delays in delivery and the like on the part of the upstream supplier, shall entitle the trader to withdraw from the contract.

5. PRICES AND TERMS OF PAYMENT
The prices stated at the time of the order shall apply. All prices include VAT at the statutory rate.

6. DELIVERY AND SHIPPING COSTS
The shipping costs depend on the quantity of goods ordered and the shipping method and will be clearly communicated to you before you place your binding order.

Delivery and shipping costs are charged by the retailer in addition to the final prices of the products (including VAT).

If shipping costs are already included for products or if free delivery is offered, these costs will be waived for the respective product. Whether and which shipping costs are incurred is stated with the respective product.

7. RIGHT OF RETURN
For unfinished goods:

Consumers can return goods received to us within a period of 14 days from receipt of the goods. The costs for the return shipment are borne by the consumer and are generally non-refundable.

Returned goods must be in a saleable condition that corresponds to normal use for the purpose of testing the product. This is also the case when inspecting the product in a store. No labels, stickers, notices and the like may be removed or damaged, which would change the delivery condition of the product.

If the goods have been altered or used beyond the inspection of the product, we reserve the right to demand compensation.

The warehouse will charge a restocking fee (cleaning, product inspection, storage) of 35% of the price of the individual item. Please contact us to find out whether a return makes economic sense!

We do not accept freight collect shipments!

For goods finished according to customer requirements:
There is no right of return for products that have been ordered, manufactured or finished according to customer requirements!

When ordering, please note whether it is a stock item or a product individually manufactured for the customer!

For returns, please contact us at printageddon@gmail.com.

8. RETENTION OF TITLE
The goods remain the property of the retailer until full payment has been made.

9. WARRANTY
The statutory warranty provisions apply as long as no other provisions have been agreed in these GTC and/or in the contract. The retailer shall not assume any warranty for normal wear and tear of the goods or for defects caused by improper handling.

In the case of subsequent deliveries and subsequent productions, no warranty can be assumed by the dealer for exact conformity with the initial delivery.

1) The customer must inspect the delivered goods as well as proofs, preliminary and intermediate products sent for correction in all cases.

2) Obvious defects must be reported within one week of receipt of the goods. In the case of hidden defects that are not apparent during the immediate inspection, claims must be made within the statutory warranty period.

3) In the event of justified claims, the Contractor shall be obliged to rectify and/or replace the goods up to the amount of the order value, to the exclusion of other claims, unless the Contractor or vicarious agents are guilty of gross intent or negligence. This shall also apply to a justified complaint about the replacement delivery or subsequent improvement. In the event of delayed, unsuccessful or omitted replacement delivery or rectification, the client may demand a reduction in payment or rescission of the contract (conversion).

4) Defects in parts of the goods do not entitle the customer to complain about the entire delivery!

5) Minor deviations from the original motif / colors may occur in all manufacturing processes.

6) For color-critical orders, we recommend ordering a proof sample in production technology of the complete production. Especially if the motif can only be produced using DTG (digital direct printing). Minor deviations regarding color fidelity, color intensity or haptics do not constitute a defect.

Different settings of the customer's RGB monitor may result in different display of print and textile colors. We accept no liability for this. The print data is created from the print data sent by the customer and the print colors set therein.

The colors specified by you will be converted by us or our vicarious agents into a suitable printing color / dyed embroidery thread in the best possible way. Minor color deviations in the print result are due to technical reasons and do not constitute a defect.

7) Deviations that are technically unavoidable or customary in the trade, such as dimensions, colors and quality of the textiles, are not grounds for complaint.

8) In the case of embroidery finishing, slight deviations due to technical production reasons (thread color, thread quality, material feed, embroidered material) cannot be ruled out and therefore do not constitute grounds for complaint. We recommend only having an embroidery sample made in advance for approval.

10. WASHING AND CARE INSTRUCTIONS FOR EMBROIDERED TEXTILES
A washing temperature of more than 40°C specified in the washing and care instructions for the desired textile is invalidated by finishing the textile! We recommend washing finished textiles at a maximum of 30°C to avoid damaging the finish.

1) Protect the print / embroidery! Wash gently, turn garment inside out, maximum 30°C with mild detergent, without fabric softener, washing machine on gentle cycle. Never wash embroidered or printed clothing in the same washing machine with other textiles that have a zipper, eyelets, rivets or similar applications that could damage the finish.

2) Iron inside out - Make sure that the iron does not come into contact with the print. It is essential to avoid the prints lying on top of each other or touching when ironing. Danger of sticking!

3) Do not put in the dryer or a hot ironer!

4) Handle gently - avoid mechanical stress such as soaking, brushing, wringing, scratching or dry cleaning.

11. SEVERABILITY CLAUSE
Should individual provisions of these terms and conditions be invalid, this shall not affect the validity of the remaining provisions. The respective contractual partners are obliged to agree on a new provision that comes as close as possible to the original purpose of the invalid provision.

12. PLACE OF JURISDICTION, APPLICABLE LAW, CONTRACTUAL LANGUAGE
The place of jurisdiction for all disputes with entrepreneurs and for consumer transactions where the consumer is neither domiciled or habitually resident in Austria nor employed abroad at the time the action is brought shall be the court with local and subject-matter jurisdiction for Vienna.

The substantive law of the Republic of Austria shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict of law rules.

This choice of law applies to consumers only to the extent that mandatory provisions of the law of the country in which they have their habitual residence are not superseded.

The contract language is English.